Looking for photos from an event?

Testing your first gallery?

Ask a consenting guest to open your gallery link on their own device. Provide the guest access code if you enabled one. Check that they can find a relevant photo and download it when permitted. A paid original requires confirmed payment. Do not count your own preview as a completed guest delivery.

I need the event link or access code

Ask the photographer or organizer who shared the event. They can confirm the correct link and any code you need. Do not post an access code publicly to ask for help.

My camera will not open

Check whether your browser has permission to use the camera. If permission was denied, you can change it in your browser’s site settings. If you would rather not use a selfie, ask the photographer about another way to receive your photos.

My selfie did not find a photo

Use a clear, well-lit selfie with your face visible. A different photo or angle may help. The event collection may still be uploading or processing. Matching is not guaranteed, so contact the photographer if you know a photo is missing.

I see a photo that is not mine

Face search can return an incorrect match. Do not treat a result as proof of identity. Let the photographer know if a result needs attention.

I cannot download

Downloads depend on the gallery’s settings and your access. If the button is unavailable, ask the photographer whether downloads are enabled. If a download fails, check your connection and try the available action again.

The gallery asks me to buy an original

The photographer has enabled paid downloads for this event. Browsing and selfie search are free. Review the displayed per-photo price and payment currency before checkout. After payment is confirmed, use your purchase receipt to download the originals, subject to the displayed limits and expiry.

The gallery is unavailable

The link may be incorrect, or the gallery may be inactive or past its availability date. Ask the photographer or organizer for the current link and access details.

I want to contribute photos

Use the guest-upload option if the event offers it. Check the displayed file limits and visibility information. Upload only images you are allowed to share.

Still having a technical problem?

Tell PhotoBet what you were trying to do, which device/browser you used and the message you saw. Do not send passwords, access codes or selfies through the contact form.

Contact PhotoBet